Technical Writer


About The Position

Scodix is looking for an experienced technical writer to join our team and help take our customer- and service-focused services to new heights. As an ideal candidate, you have proven experience in technical writing, including software development and engineering. You communicate well with SMEs, understand and implement technical writing conventions in the best way to produce clear and concise information, and you can adapt to various environments and tools.

Objectives of this Role

Enable users and service personnel to perform their tasks as independently as possible by

·        Developing clear documentation that meets technical writing standards

·        Understanding the products and services in order to translate complex product information into simple, easy-to-understand content

·        Writing user-friendly content that meets the needs of the target audience, including end-users and service personnel

·        Developing and maintaining detailed databases of appropriate reference materials

·        Evaluating the current content and developing innovative approaches for improvement


·        Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

·        Independently gather information from subject matter experts to develop release notes, hardware and software installation guides, instructions for part replacements, calibrations and adjustments, training materials, and more for customers’ product users and our company’s service personnel

·        Use, create, and edit images, diagrams, and charts to accompany the documentation

·        Work with development and support leads to create, revise, edit, and determine the best solution for data compilation

·        Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

·        Maintain the documentation on the company website


·        At least 5 years of industry experience as an effective technical writer

·        Previous experience in the following:

o  Documenting hardware and software

o  Writing documentation and procedural materials for multiple audiences

o  Creating visuals and diagrams for technical support content

·        Proven ability to quickly learn and understand complex topics

·        Independent, multi-tasker, and team player with great interpersonal skills

·        Superior written and verbal communication skills, with a keen eye for detail

·        Proven ability to handle multiple projects simultaneously, with an eye for prioritization

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