SW Customer Support Engineer
About The Position
SW Tier3 support to Scodix customers
Workflow installations & first implementation including customers’ needs assessment
Diagnose and troubleshoot technical issues, including account setup and network configuration
Support Application and CSE’s on workflow issues
Responsible for workflow technical notes and documentation
Escalation to Tier 4 (R&D)
SW Upgrades
Peak Season support
Bug monitoring, reports & analysis
Take part in Design Validation Test process
Take part in Beta phase
Willing to travel according to the needs
Requirements
*At least 3 years of experience as technical support focal point for SW product at customer site
* Windows System Administration: Advanced knowledge of installation, administration, troubleshooting, and upgrade of Windows operation system
* Networking knowledge
* Ability and motivation to perform pre-sale activities (Pilot, Demo, implementation, etc.)
* Ability to diagnose and troubleshoot basic technical issues
* Experience in successfully managing customers relationship
* Proficient verbal and written Hebrew and English
* BS in Industrial engineering or equivalent
* Rest API knowledge- huge advantage
* Experience / knowledge in printing market and workflow – an advantage