SW Customer Support Engineer


About The Position

  SW Tier3 support to Scodix customers


 Workflow installations & first implementation including customers’ needs assessment

 Diagnose and troubleshoot technical issues, including account setup and network configuration

 Support Application and CSE’s on workflow issues

Responsible for workflow technical notes and documentation

 Escalation to Tier 4 (R&D)

 SW Upgrades

 Peak Season support

 Bug monitoring, reports & analysis

 Take part in Design Validation Test process

 Take part in Beta phase

 Willing to travel according to the needs



*At least 3 years of experience as technical support focal point for SW product at customer site

* Windows System Administration: Advanced knowledge of installation, administration, troubleshooting, and upgrade of Windows operation system

* Networking knowledge

* Ability and motivation to perform pre-sale activities (Pilot, Demo, implementation, etc.)

* Ability to diagnose and troubleshoot basic technical issues

* Experience in successfully managing customers relationship

* Proficient verbal and written Hebrew and English

* BS in Industrial engineering or equivalent

* Rest API knowledge- huge advantage

* Experience / knowledge in printing market and workflow – an advantage

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