Careers

Customer Support Engineer

EMEA

About The Position

We are looking for a customer Support Engineer for a digital printing global company.

The Customer Support Engineer provides on-site preventative and corrective maintenance service including the installation of assigned company equipment. 

Expectations and Responsibilities:

  • Performs necessary support and preventative maintenance of company equipment
  • Perform site preparation and installations of company products
  • Operator training and ongoing support for customers
  • Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports and weekly time reports

·       Demonstrate understanding of customer infrastructure, processes, and key customer contacts.

  • Ensure customer satisfaction through service excellence
  • Act as customer liaison and help drive customer issues to resolution
  • Prioritize workload with minimal supervision
  • Participate in the Site Ownership approach by:
  • Driving customer retention and loyalty for the company brand in order to increase our long-term profitability
  • Gathering customer information including product and business information
  • Proactively identifying areas of customer dissatisfaction with company products and services and solving customer problems promptly
  • Identify sales leads and feed information back to company Sales
  • Educate customers on the latest corporate initiatives and company products


Requirements

 

·       A Bachelor’s degree or equivalent experience and 2-4 years related experience in a customer support position in a service or an end-user support environment

·       Intermediate level knowledge of operating systems software and applications

·       Experience and demonstrated presentation skills

·       Prepared to travel extensively

 

Skills and Knowledge:

 

·       Customer oriented with an understanding of global customer management

·       Working outside normal business hours with customer installed base

·       Demonstrated writing/correspondence and customer communication skills

·       Acts as an informed team member providing a collection of information and analysis

·       Must have strong experience with on-site customer support of digital printing or similar industrial products

Apply for this position