Careers

Responsibilities –

1.    Managing service calls

·        Receive service calls from customers by phone, e-mail, and web.

·        Open and close service calls in the ERP system and dispatch them accordingly.

·        Schedule on-site visits at customers, flights, and hotels according to the support contract. Issue spare parts if needed.

·        Follow up on Open Service Calls

·        Follow up on spare parts that haven’t been returned to the warehouse

·        Follow up on Time & Material customers that need to be invoiced

·        Follow up on escalated calls.

·        Scheduling Installations with the customers after receiving an order confirmation from the sales admin department.

·        Coordinating proactive calls like FCO’s, PM, S/W updates, etc., with the CSE’s and the customers

2.    Managing spare parts and ink orders:

·        Receiving spare parts and ink orders from customers

·        Entering the orders into the ERP system after checking the availability

·        Expedite spare parts.